Some bad actors will try to profit or piggyback off any opportunity, including the pain of others. Unfortunately, other fraudsters may follow after a security breach by impersonating employees at a given organization.

Please note the following regarding how or how not WFCU Credit Union will engage its members for information:

WFCU Credit Union will not call or email members regarding any incident where asking for PACs or other personal information would be required.

WFCU Credit Union will NEVER call, text or email members in general to ask for your PAC, passwords or any other personal information including credit card number or account information, Social Insurance Numbers. If a request for this information is made using any of these methods, DO NOT provide your information. Immediately report the incident to 1.866.500.WFCU (9328).

Members should also be mindful of the possibility of phishing emails and calls due to an incident. Tips on spotting fraudulent emails/messages are available here.

Phishing is an attempt to acquire personal information, sometimes to compromise online banking accounts by posing as a legitimate company in an electronic communication. These emails are not from WFCU Credit Union. If you believe you have received a fraudulent email that claims to be from WFCU Credit Union:

• Do not reply to the email.
• Do not click on any of the links embedded in the email.
• Forward the email to info@wfcu.ca.
• After forwarding the email to WFCU Credit Union for investigation, delete it.
• Monitor your account and call us if you notice any unusual activity.

WFCU Credit Union will not call or email members regarding any incident where asking for a PACs or any other personal information would be required.

If you have provided personal information over the phone or clicked on links in a fraudulent email, follow these additional steps:

1. Call us immediately at 1.866.500.WFCU (9328) to report that your account information may have been compromised.
2. Sign in to your WFCU Credit Union Online Banking and change your password.
3. Check your accounts for suspicious activity.
4. Update and run anti-virus software on your computer.