May 1, 2021

A better banking experience is here.

We thank you for your continued support and patience as we worked to complete our banking system upgrade to merge our banking system with WFCU Credit Union. This upgrade was completed as part of our commitment to continue to provide you with an improved and seamless banking experience.

We are happy to announce that the upgrade is now complete and access to our online, mobile and telephone banking, including all of their features, is now restored.

Should you have any questions concerning your account, please contact our Member Contact Centre at info@myECU.ca and we will be happy to assist you.

Interac e-Transfers®

Accepting an INTERAC e-Transfer^®
When accepting an INTERAC e-Transfer^® for the first time after our banking System Upgrade, you will still see the ECU information auto populated. In order to successfully accept your INTERAC e-Transfer^®, you must select Windsor Family Credit Union from the drop-down menu of Credit Unions. For help accepting an INTERAC e-Transfer^® for the first time after this upgrade, please contact us at 1-866-500-9328.

Re-Registering for INTERAC e-Transfer^® Autodeposit
If you were registered for INTERAC e-Transfer^® Autodeposit prior to our banking system upgrade, you must re-register in order to continue receiving your incoming INTERAC e-Transfer^®. Log into online banking and complete your autodeposit registration. For help and step-by-step instructions on how to do this, please click here.

For answers to some frequently asked questions regarding all of these changes, please click here. 

Online Banking & Mobile App Users

If you are an online banking user, the way you access your online banking will look different. You will now be directed from the myECU.ca website to the WFCU online banking login. Rest assured this is temporary as we work on a permanent solution to give you access to market-leading digital banking services.

When logging into online banking for the first time, your account number and PAC will remain the same. However, you may notice a different list of branch names to choose from. From the list, we ask that you select Kitchener, Waterloo or Cambridge based on your branch.

Similarly to online banking, all ECU – A Division of WFCU Credit Union members will be required to download the WFCU Mobile App in order to continue using mobile banking. The WFCU Mobile App is available to download on the Apple iTunes® and Google Play stores. The ECU Mobile app will no longer work beyond May 1, 2021 and can be deleted from your device. For more information on how to delete the old app and install the WFCU Mobile Banking app, click here.

myECU.ca

The updated ECU - A Division of WFCU Credit Union website www.myECU.ca is now live.

If you have previously bookmarked the old ECU website (www.ecusolutions), you may receive an error message when trying to visit. You will need to clear your cache/history and visit www.myECU.ca and update your bookmarks to the new website.

Telephone Banking Updates

With the banking system upgrade complete, there are new phone numbers to reach our automated telephone banking. We are also excited to share that you will now have access to our live telephone banking. Please see the updated telephone numbers and hours of service below:

Automated Telephone Banking: Toll free at 1-833-734-4377

Live Telephone Banking: 519-974-9328 or toll free at 1-866-500-9328

Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
Thursday and Friday: 8:00 a.m. – 6:30 p.m.
Saturday: 9:00 a.m. – 3:00 p.m.