Fraud Prevention Tips

With incidents of fraud on the rise we remind our Members of the importance of monitoring your accounts and provide you with tips for protecting yourself against fraud.

A few ways you can help protect yourself against fraud:
•    Review your account often
•    Update your Personal Access Code (PAC) used to login to online banking from 4 to 7 digits
•    Set Alerts to notify you of changes made to your online banking access
•    Secure your desktop browser
•    Report any suspicious account activity immediately by calling 1.866.500.WFCU(9328)
•    Stay current with our Fraud Prevention tips and information

Commonly Asked Questions

How do I update my Personal Access Code (PAC)



Using Online Banking
1. Login to online banking
2. Click on the Profile and Preferences link in the left-hand menu
3. Click on Change Personal Access Code (PAC)
4. Follow the step-by-step instructions to update your Personal Access Code (PAC)

Using the Mobile App
1. Login to the Mobile App
2. Select settings
3. Tap Change Personal Access Code.
4. Follow the step-by-step instructions to update your Personal Access Code (PAC)

PACs can also be changed at branch locations by speaking with a member consultant or by calling 519.974.3100 or toll-free at 1.866.500.WFCU (9328)

*WFCU will NEVER call, text or email Members to ask for your PAC, passwords or any other personal information. If a request for this information is made using any of these methods DO NOT provide your information. Immediately report the incident to 1.866.500.WFCU (9328).

How do I set Alerts?

Using Online Banking
1. Login to online banking
2. Select Messages and Alerts from the left-hand menu
3. Select Manage Alerts Contacts and Mobile Nicknames
4. Click Add Email or Add Mobile Phone
5. After accepting the Alerts Agreement, add the mobile phone number or email address where you would like to receive your alerts
6. If you have selected mobile phone enter in the passcode which will be sent to your mobile device. Emails will not receive a passcode
7. Select Manage Alerts from the left-hand menu
8. Under Add a New Alert click on the Security and/or Balance and Activity Alert you would like to receive > Click Add > Select the method you would like the Alert to be sent > Click Submit
9. Repeat Step 8 for each Alert you would like to receive

Using the Mobile App
1. Login to the Mobile App
2. Select Alerts
3. Select Setting > Manage Alert Contacts
4. Tap Add Your Contact Info
5. After accepting the Alerts Agreement, add the mobile phone number or email address where you would like to receive your alerts
6. If you have selected mobile phone enter in the passcode which will be sent to your mobile device. Emails will not receive a passcode
7. Select Settings > Notification >  Turn on Notification

How do I secure my desktop browser?

Help keep your computer secure by installing up-to-date anti-virus software, running regular anti-virus scans and maintaining a secure firewall. For more on how you can secure your desktop and other devises click here.

What should I do if I suspect there is fraudulent activity on my account?

Any suspicious activity on your account must be reported to us immediately by calling 519.974.3100 or toll-free at 1.866.500.WFCU (9328).

Where can I find more information about Fraud Prevention?
The security of our Member’s accounts is important to us. For more information about how to keep you and your account information safe visit our Fraud Prevention page.
 

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