Fraud Prevention Tips

The security of your banking and personal information is very important to us. Arming you with the tools to protect yourself from online fraudsters is how we can help protect you against the schemes these fraudsters are attempting.
There are many ways that fraudsters have been successful at targeting their victims. The most common is by creating messages that look as though they were sent by WFCU Credit Union (called “Phishing”). These messages are typically urgent in nature and encourage you to sign in to ‘confirm details’ or provide personal information.

Any message, email or alert from WFCU Credit Union will NEVER ask you for your account number, passwords or sensitive information. A legitimate message from us will always ask you to call us at 519-974-3100 or 519-974-WFCU and will never ask you to respond with personal or account details.  If you receive an email, text or alert from WFCU Credit Union that asks for any personal or account information, DO NOT reply.

We encourage you to follow this same precaution when receiving emails, texts or even phone calls from specific agencies requesting personal and banking information. These agencies, like the CRA or Microsoft have public phone numbers on their official websites that you can call to verify the legitimacy of any message or call you receive prior to providing any information.
Protect Yourself
It’s important to keep your desktop computer ‘healthy’ by running regular anti-virus scans and maintaining a secure firewall.

Alerts - WFCU Credit Union Online & Mobile Banking
As an added online security feature with your WFCU Credit Union online banking account, members can sign up for specific security Alerts. Once set up, these Alerts will be sent to you by email or text message on your mobile device and will notify you about specific banking activities taking place on your account.  Alerts are set up and edited in online banking. Alerts to choose from include:

1. A New Payee has been added to your account
2. Your Personal Access Code (PAC) has changed
3. Online Banking Account Locked Out – Incorrect response to Security Question
4. A new INTERAC e-Transfer recipient has been added to your account

Activate all Alerts and receive a text message and/or email to alert you when any of the above actions have occurred on your account.

How to sign up for Alerts

1. Once logged in to Online Banking, select Messages and Alerts from the left-hand Shortcuts navigation bar.
2. Select Manage Alerts.
3. Select Manage Alerts Contact(s) and then Add Mobile Phone.  After accepting the Alerts Agreement, add a mobile phone number and/or email address where you would like to receive your Alerts.
4. Select all Alerts.

For more information on Alerts and answers to our frequently asked questions, click here.

Have you changed your PAC yet?
Add an extra layer of security by changing your current 4-digit Access Code (PAC), if you haven’t already, to seven (7) numeric digits.  To do this, simply click on the Profile and Preferences link in the left-hand menu. Click on the Change Access Code (PAC) link.  On the Change Access Code (PAC) page, follow the step-by-step instructions to update your Access Code (PAC) between four (4) and seven (7) digits, numeric only.

For additional information on how you can implement these extra security measures on your account, please call our Member Contact Centre at 519-974-WFCU.

For more information on various ‘scams and fraud’ schemes to be cautious of visit the Royal Canadian Mounted Police ‘Scams and Fraud’ page.


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