Member Advocate

As a member-owned organization, WFCU Credit Union encourages members seeking resolution to issues or concerns to meet with staff and/or with the Manager/Vice President within whose area of responsibility their issue rests.  WFCU Credit Union staff is empowered to make decisions and resolve member concerns.  If the issue is not satisfactorily resolved, members can contact first the President, and second the Chief Executive Officer, at 519-974-3100.

If following the above process, the member believes the issue is still not satisfactorily resolved, members can contact the WFCU Credit Union Member Advocate for resolution:

Kathleen Grillo
Vice President, Compliance & Analytics
Telephone: 519-974-3100
Fax: 519-974-8992


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