Systems Assistant

The Systems Assistant operates in a supportive team environment and plays a critical role in delivering onsite, phone and email service and support. In this role, you will support 250+ internal customers by addressing all system-related inquires and requests according to defined performance and service levels.

In summary, the Systems Assistant will:

  • Report to the Manager, Systems
  • Support 250+ internal customers by addressing all system-related inquires and requests according to defined performance and service levels
  • Troubleshoot and provide client support
  • Work in a fast paced environment while adapting to changing priorities
  • Demonstrate a high level of accuracy, professionalism and confidentiality

As the successful candidate, you’ll have responsibility for:

  • Maximizing the uptime of our systems, which must deliver services continually in accordance with our established practices
  • Analyzing and resolving issues while providing superior customer service

The “must-have” skills and qualifications that we’re looking for are:

  • A degree or diploma in Information Technologies from an accredited post-secondary institution or a related field
  • One-three years’ experience in a related position
  • A self-starter with excellent verbal communication and organization skills
  • Expert computer proficiency operating Microsoft operating systems
  • Proficiency in general networking concepts, CISCO networking technologies, in-house and off-the-shelf applications and frontline hardware

These additional skills are considered assets too:

  • Experience working in the financial services industry

Please note that day, evening, weekend and on-call scheduling is required.

If you feel you’re feel you’re a great fit, let us know why! Please email your cover letter and resume to the attention of Celesta Gaba, Human Resources Coordinator at careers@wfcu.ca.

 

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