Retail Sales Manager, ECU - a division of WFCU Credit Union

Please note: This is a career opportunity at ECU - a division of WFCU Credit Union and is located in Waterloo, Ontario

As a Retail Sales Manager, ECU - a division of WFCU Credit Union, you will provide leadership to ensure the implementation of our financial growth strategies. Our Retail Sales Managers play a critical role in the daily operations of our retail locations with respect to quality, sales and member service.

 In summary, the Retail Sales Manager will:

  • Report to the Director, Retail Services
  • Meet required sales goals as established by the credit union
  • Monitor weekly, monthly and semi-annual sales plans to ensure staff are on target for their assigned goals
  • Meet with members to assess their needs and match products and services to meet their needs
  • Meet with employees regularly to mentor and to coach staff in their development
  • Demonstrate exceptional professionalism and confidentiality

As the successful candidate, you’ll have responsibility for:

  • Overall responsibility for the retail location including risk management and premises
  • Preparing lending and/or membership contracts
  • Adhering to and complying with established policies, guidelines and procedures with a high level of accuracy and attention to detail

The “must-have” skills and qualifications that we’re looking for are:

  • A solid knowledge of financial products and services
  • Post-secondary education with a minimum of three years of managerial experience.
  • Professional team player with the ability to successfully motivate a team to achieve and exceed sales goals

These additional skills are considered assets too:

  • Excellent interpersonal and communication skills
  • Proven success in a sales environment

If you feel you’re feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted.

Applications may be sent to the attention of Suzanne Leonard at

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