Collection Solutions Assistant

An exciting and immediate career opportunity is currently available at WFCU Credit Union for an:

Collection Solutions Assistant

The Collection Solutions Assistant is responsible for providing excellent service through the execution of technical and administrative duties according to detailed procedures and with complete accuracy as a function of the Credit Solutions team.

In summary, the Collection Solutions Assistant will:

  • Administer the delinquency notice process including verifying information and posting on the banking system. Run the delinquency reports daily and update as required.
  • Assist with the administration of bankruptcies including coordinating files, preparing proof of claim, preparing month end report, and updating banking system.
  • Follow up with members overdue payments on loans, leases, mortgages, overdraft, lines of credit, cancelled insurances policies on homes & vehicles, property tax arrears.
  • Prepare the incoming/outgoing correspondence with CUMIS regarding CDI.
  • Conduct loan reviews in accordance with established timelines.
  • File all delinquent loan correspondence.
  • Perform a variety of activities revolving around documentation, filing, and reporting
  • Adhere to and comply with established policies, guidelines, and procedures with a high level of accuracy.
  • Any other duties as assigned.

The “must-have” skills and qualifications that we are looking for are:

  • Post-secondary education in Office Administration or relevant field of study.
  • A minimum of two years’ experience in a related position processing insolvencies, bankruptcies, and delinquencies.
  • A high level of both written and verbal communication skills.
  • Strong attention to detail and accuracy.
  • Ability to multi-task and maintain adherence to strict policies and procedures.
  • Excellent computer proficiency operating Microsoft Office programs.

These additional skills are considered assets too:

  • Prior experience within the financial services industry.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Emily Bateman
Human Resources Coordinator - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work. 

As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

  • An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
  • Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
  • A bank of up to 10 annual personal days, as well as 13+ paid holidays.
  • A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration! 

It's an exciting time to join our team. To find out more, apply today!  

About WFCU Credit Union

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twenty first largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU – A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 65,000 members across Ontario.